To access voicemail abroad, you will need to set up a security Pin before you leave the UK.
1. Call your voicemail.
2. Choose security option
3. Set PIN and save. Then you are good to go.
A PAC code (porting authorisation code), allows you to transfer your existing mobile phone number from one mobile phone network provider to another mobile phone provider.
Most network providers will give you your PAC code when you request it from their customer service team and, depending on your network provider, this can take anywhere from 24 hours to a week to obtain. It is important to remember that after requesting your PAC code, your contract will expire 30 days later, as will the PAC code itself.
If you are a Vodafone Customer, please contact us and we will be able to obtain your PAC Code for you.
Vodafone requires 15-20 mins for activation and EE/O2 require 2-25 hours.
We don’t normally bar anyone from using their phone or device abroad – so if we haven’t told you there’s a bar in place you should be fine.
Generally, all the networks have the same porting procedure and you can normally specify when you’d like the swap/port to take place, for more information see PAC Codes.
For Vodafone & EE customer please contact us to unlock your devices. For O2 customers you can request this directly from O2 customer services or directly from the O2 website. To unlock your handset, please provide us with: Mobile No, Handset Model and IMEI. Contact us on 0344 8464 222
All Apple products have a 1-year manufacturer’s warranty. Samsung, HTC and all other manufacturers have offer a 2-year manufacturer’s warranty. Huawei Products have a 3-year warranty. Please Contact us on 0344 8464 222 for any exchange requests.
Please check your bill for:
These can all cause you to incur a high bill. For all online or general billing enquiries, please contact us
Sign in with your Apple ID on a new device.
Your Apple ID is the account you use to access all Apple services—and you only need one to sign in everywhere.
If you use Apple services like the iTunes & App Stores, Apple Music, iCloud, iMessage, and FaceTime, then you already have an Apple ID and don’t need to create a new one. For more detailed information click here
Your device might have a frozen screen that doesn’t respond when you touch it or press buttons. Or maybe your device begins to turn on, but gets stuck during start-up. These steps can help – click here.
You might need to enter your passcode and Apple ID password before you erase all content and settings. To erase your iPhone, iPad, or iPod touch, tap Settings > General > Reset > Erase All Content and Settings. Another thing to note is that if you have entered a “restrictions passcode” in the past, then it will be necessary to enter that too when prompted
Make an iCloud backup
Make an iCloud backup
Then use the following steps here to transfer your iCloud/iTunes backup to your new device.
You can update your iPhone, iPad, or iPod touch to the latest version of iOS wirelessly. If you can’t see the update on your device, you can update manually using iTunes. You can update directly from your phone following these steps
Depending on your network connection, the time needed to update will vary
Before you can use your phone, you need to insert your SIM. Remove the SIM holder located on the right-hand side of the device
There are times when you will have to select a network manually to ensure connectivity, you can do this by:
You can do a number of things to manage your mobile data usage. This is one feature that is commonly used by android users in order to ensure they don’t exceed their data allowance. Your options are comprised of the following:
For further details, please click here.
You can use Wi-Fi as an alternative to the mobile network when establishing an internet connection. This way your phone doesn’t use mobile data.
To find “Wi-Fi”
Turn on Wi-Fi.
Connect to a Wi-Fi network
*You can get the password from the network provider or administrator.
Return to the home screen
You can limit your data usage when abroad by turning off data roaming.
You’ll then not be able to access the internet using the mobile network when abroad. You can still use Wi-Fi even though data roaming is turned off. Remember, you need to turn on mobile data.
To find “Mobile networks”
To turn data roaming on or off
If your phone is slow or freezes, it might help to restart it.
Restart your phone
To boot into recovery mode, make sure that the device is powered off, then follow these instructions:
You can manually select a network when roaming. Whilst a lot of this is automated usually, it is sometimes necessary to select your network manually to ensure connectivity. You can do this by:
If your phone’s battery life is shorter than expected, follow this guide to solve the problem.
Turn off Bluetooth.
End one or more running applications.
Lower the brightness.
Turn off GPS.
Turn off mobile data.
Turn off Wi-Fi.
Question: I can’t turn on my Android Device?
If you can’t turn on your phone, there may be several causes of the problem.
See how to assemble the phone.
See how to turn on the phone.
Question: Why isn’t the touch screen responding on my android device?
If the touch screen doesn’t respond, follow this guide to solve the problem.
Turn off the screen lock.
Bluetooth is a wireless connection which can be used to transfer files between two devices or to establish a connection to other devices, such as a wireless headset or keypad. Learn how to pair a device here.
An IMEI or International Mobile Equipment Identity number is a 15 or 17- digit unique number which is used to identify mobile devices.
You are able to find the IMEI using the following methods: