Holidaymakers being stung by ‘extortionate’ premium rate numbers, claims RightCall

Holidaymakers being stung by ‘extortionate’ premium rate numbers, claims RightCall

Campaign group RightCall claimed customers were being charged over £7 before speaking to a customer advisor

British holidaymakers are being stung by top holiday companies with extortionate charges when booking vacations over the phone.

This was the claim made by campaign group RightCall following research into premium rate calls. It tracked the average costs of calling 085, 087 and other premium numbers used for holiday booking lines. Average hold times when booking a flight with Scandinavian Airlines, for example, totalled 13 minutes, with charges in that time totalling £7.54.

RightCall claimed other companies such as Hertz Car Rentals, Eastern Airways, Heathrow Airport, Gatwick Airport, P&O Cruises, Premier Inn, Travelodge and Thomas Cook were also guilty of overcharging customers.

RightCall CEO Naufal Zamir said: “Many consumers don’t even realise they’re calling expensive premium numbers.

“The underlying problem is not the service charge paid to the travel companies, which is well advertised by the company you are calling. What makes it extortionate most of the time is the access charge that mobile companies charge on top.”

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